人工翻的！

Theprocessofservicedelivery：

Theactualprocessofservicedeliverydoesnothavetostartrightawayatthemomentwhencostomerenteredtherestaurant,butforyou,asanewemployee,whoentertherestaurantattheveryfirsttime.

(1)Employeetrainingprograms:

therestauranthasanarrangementwithnewemployeesthataStarTrainers(whogainabasicqualificationintrainingnewemplyees)isgoingtotrainingthemforaweektimewhilethefirstdayoftheirwork.Thetrainingprogramofthisweekisnotonlyfocusonthetechnicalskillsofnewemployees,butalsofocusonthecustomerserviceskills,inwhichhaveasystematictrainingmodelforthem.Forexample,theimplementationwithongoingtrainingcanprovideadditionalstandard,suchas,Lobbyattendant,bythewayofsayingwelcometogreetcustomersintwosecondsaftertheyenteredtherestaurant;forwhomalso,bysayingThankyouforcoming,pleasetakecare!togivethankstoguests.WhenthedeliverymanofExpressdeliverycompanyarrivedtothecustomers'place,thecorrectwayinknockingthedoorisknockthreetimes,andstopbyfiveseconds;thenknockanotherthreetimes,listenfiveseconds.Afterthenormativeactionofthedeliveryman,hecouldservethecustomer.Allthosetrainingprogramsthatwementionedbefore(Includingthenormativeactionandlanguage)havebeenachievedwithinthisweek.Afterthetrainerapprovedthatnewemployeesalreadyachievedtherequest,inwhichcomingbythenextistheperformanceevaluation.Theshiftmanagerandshopkeeperoftherestaurantconductrandomquestiontothemafterthat,inordertoseewhetherornottheyhavebeenkeptalltermsofservicefirmlyinmind.Newemployeesarefamiliarwithbasicworkprocessesandservicerequirementsafterfewdaysworkingperiod,theshiftmanagerstillhavetotracenewemployeesinentireprocess,evaluatingtheperformanceofnewemployeesandeveninspirethemtodobetter.